TaxMasters, Inc. (TAXS.OB), the IRS tax relief company and a leading provider of tax representation services, improved its overall customer service response times in the second quarter of 2010 compared with the first quarter of 2010, while at the same time handling a 2 percent increase in customer call volume.
“Many of our customers are feeling the heat from the IRS — some of them are facing wage garnishments and impending liens on their bank accounts, so we feel very strongly that we respond as quickly as we can,” said Renee Miller, VP of tax services at TaxMasters. “Not only did we install a new phone system, but we worked with our customer service teams to ensure that we had the best procedures in place allowing us to respond quickly and supply people with the services they need right away.”
The national taxpayer advocate and USA Today reported in January 2010 that the most serious tax problem facing taxpayers is finding someone at the IRS to pick up the phone. In 2009, the IRS answered only 64 percent of calls after an average wait of over eight minutes. For the first six months of 2010, TaxMasters answered 94 percent of calls from existing clients with an average wait of only 23 seconds.
After implementing a Cisco Unified Communications system in late 2009, TaxMasters can now more closely monitor its inbound and outbound call volumes. During the first quarter of 2010, 92.3 percent of existing TaxMasters clients who called the company spoke to a TaxMasters representative within 32 seconds.
During the second quarter of 2010, 96 percent of existing TaxMasters clients who called the company spoke to a TaxMasters representative within 14 seconds, a 56 percent reduction in client wait time over the first quarter. This improvement in call answer time is especially significant because the total number of calls from existing clients was up 2 percent.
Cinedigm Digital Cinema Corp. (NASDAQ:CIDM), the global leader in digital cinema, reported that the Telluride Film Festival has named Cinedigm as its official Digital Cinema Advisor. The Telluride Film Festival is an annual gathering of cinema enthusiasts, filmmakers, critics and industry insiders. It ranks among the world’s most prestigious film festivals. This year’s Festival will take place from September 3-6 in Telluride, Colorado.
In its role as Digital Cinema Advisor, Cinedigm will help the Telluride Film Festival implement digital cinema systems for its theaters, including the Palm Theater, the Chuck Jones Cinema and the Galaxy Theater. Cinedigm will contribute strategic and technical advice relative to digital cinema, and will help the Festival identify the appropriate vendors necessary to transform the Festival into a digital venue.
“We are thrilled to have Cinedigm join us in our commitment to excellence in film presentation,” said Julie Huntsinger, Tom Luddy and Gary Meyer, co-directors of the Telluride Film Festival. “We strive to provide an environment that showcases the most creative minds in film. Digital Cinema is a growing aspect of the industry’s future and Cinedigm’s unparalleled expertise in Digital Cinema is a huge asset for the Festival.”
There are more than ten thousand digital cinema screens in the United States today, representing approximately 27 percent of all U.S. screens. Cinedigm estimates that by the end of 2012 at least 70 percent of U.S. screens will be digital. Digital cinema conversion has been underway for several years, but the past 12 months witnessed a spike that outpaced the previous five years combined. In part, this was driven by the success of digital filmmaking and the wave of successful 3D movies; James Cameron’s Avatar set multiple world records, and helped to show how seamlessly and beautifully digital technology could be incorporated into movies.
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